Transparency Policy
Last updated: July 20, 2026
Moltrensok is committed to operating openly and honestly. This Transparency Policy explains how we communicate with users, how decisions are made, and what information we make available about our practices, operations, and data handling. We believe that trust is built through clarity, and this document reflects that commitment.
1. Our Commitment to Transparency
We aim to be clear and straightforward about who we are, what we offer, how we collect and use data, and how our platform operates. We do not use deceptive language, hidden terms, or misleading practices in any part of our service.
Transparency at Moltrensok means:
- Communicating changes to our service in advance wherever possible
- Explaining the reasoning behind major decisions that affect users
- Publishing clear and accessible policies that govern our service
- Providing honest descriptions of our courses, instructors, and learning outcomes
- Acknowledging and addressing errors or service failures openly
2. Information We Publish
2.1 Platform Policies
We maintain a set of publicly accessible policies that describe how we operate. These include our Privacy Policy, Terms of Service, Cookie Policy, Refund Policy, and this Transparency Policy. All policies are written in plain language and are available without requiring account registration.
2.2 Course and Content Information
Each course listed on our platform includes accurate descriptions of the subject matter, learning objectives, estimated duration, difficulty level, and instructor credentials. We do not misrepresent learning outcomes or make guarantees that are not substantiated by our content.
2.3 Pricing and Billing
All prices are displayed clearly before any purchase is made. We disclose applicable fees, subscription terms, renewal conditions, and any limitations on access. We do not use hidden charges or obscure billing practices.
2.4 Instructor Information
Instructors on our platform are identified by name and relevant professional background. We verify the credentials and qualifications of instructors before their content is published. Users can access instructor profiles to evaluate their expertise independently.
3. Data Collection and Use
3.1 What We Collect
We collect only the data necessary to deliver and improve our service. This includes account information, learning activity, payment details, and usage analytics. A full description of data categories is available in our Privacy Policy.
3.2 How We Use Data
Data we collect is used to operate the platform, personalize the learning experience, process payments, provide customer support, and improve our service. We do not sell personal data to third parties for their own marketing purposes.
3.3 Third-Party Services
We use third-party service providers to support our operations, including payment processing, analytics, and infrastructure. We disclose categories of these providers in our Privacy Policy and require them to handle data in accordance with applicable standards.
3.4 Data Retention
We retain user data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable obligations. Users may request deletion of their data in accordance with our Privacy Policy.
4. Algorithmic and Automated Systems
Our platform uses automated systems to recommend courses, personalize content feeds, and assess learning progress. These systems are designed to serve the learner's educational goals rather than to maximize engagement at the expense of user wellbeing.
Where automated decisions may significantly affect a user's experience or account status, we provide a means to request human review. We do not use fully automated systems to make final determinations about account termination without human oversight.
5. Advertising and Sponsored Content
If our platform displays promotional content or sponsored material, it is clearly labeled as such. We do not blend advertising with editorial or educational content in a way that could mislead users. Sponsored courses or partnerships are disclosed at the point of presentation.
We do not accept advertising that conflicts with our educational mission or that promotes content inconsistent with our community standards.
6. Service Changes and Updates
6.1 Advance Notice
When we make material changes to our service, pricing, or policies, we notify users in advance through email or platform notifications. The notice period is proportional to the significance of the change. Minor updates may take effect immediately with notification provided at the time of the change.
6.2 Policy Version History
Each policy page displays the date of the most recent update. Users who wish to review prior versions of a policy may contact us directly to request that information.
6.3 Feature Deprecation
When we discontinue a feature or service component that users depend on, we communicate this with adequate notice and, where feasible, provide an alternative or migration path.
7. Security and Incident Disclosure
We implement reasonable technical and organizational measures to protect user data and platform integrity. In the event of a security incident that affects user data, we will notify affected users and relevant authorities in accordance with applicable requirements and within a reasonable timeframe.
We do not conceal security incidents that have a material impact on user data or platform availability. Our communications during such events are factual, timely, and include guidance on any steps users should take.
8. Content Moderation
We apply content standards to all material published on our platform. Our moderation decisions are guided by published community guidelines. When content is removed or an account is restricted, the affected user is informed of the reason and provided with an opportunity to appeal the decision through our support process.
We do not moderate content based on viewpoint or perspective within the scope of legitimate educational discourse. Removals are based on violations of clearly stated rules, not on the opinions expressed.
9. Financial Transparency
We do not accept undisclosed payments in exchange for favorable placement, reviews, or recommendations within the platform. Any commercial relationship that influences content visibility or prominence is disclosed to users.
Instructor revenue sharing arrangements, affiliate relationships, and referral programs are governed by separate agreements and disclosed to participants in those programs.
10. User Rights and Controls
We support users in exercising control over their data and experience on the platform. Users may:
- Access a summary of the personal data we hold about them
- Request correction of inaccurate data
- Request deletion of their account and associated data
- Opt out of non-essential communications
- Download their learning history and certificates where applicable
Requests related to data rights can be submitted through our support channels. We respond to such requests within a reasonable timeframe and without undue barriers.
11. Feedback and Accountability
We welcome feedback on our transparency practices. If you believe we have not met the standards described in this policy, you may contact us directly. We take such reports seriously and will investigate and respond in good faith.
We periodically review this policy to ensure it accurately reflects our current practices. Where our practices fall short of the standards we have set here, we commit to identifying and addressing those gaps.
12. Contact Us
If you have questions about this Transparency Policy or about how we operate, you can reach us through the following:
| Contact Method | Details |
|---|---|
| support@moltrensok.com | |
| Phone | +380432670107 |
| Website | moltrensok.com |
| Mailing Address | Naukova St, 64А, Lviv, Lviv Oblast, Ukraine, 79060 |
We are committed to responding to all inquiries related to this policy in a timely and transparent manner.